Use this guide to choose the right complaint path in New York when a demand letter deadline passes.
Pick the right agency
Different agencies handle different disputes. Use the list below to find the best fit for your issue.
What to include in your complaint
A clear timeline and documentation make agencies more likely to act quickly.
- Demand letter and delivery proof
- Receipts, contracts, and photos
- Any responses or refusals
What happens after you file
Agencies may request more information, contact the other party, or recommend next steps if the matter is outside their scope.
Where to file complaints in New York
| Dispute type | Agency |
|---|---|
| Auto Accident Claims | NY Department of Financial Services |
| Consumer Refunds | New York Attorney General Consumer Protection |
| Contractor Disputes | NY DOS / NYC DCA |
| Debt Collection | NY DFS / NYC DCA / CFPB |
| Landlord Repairs / Habitability | NYC Housing Preservation & Development |
| Property Damage | New York Courts |
| Security Deposit | New York Attorney General Tenant Rights |
| Unpaid Wages | New York State Department of Labor Division of Labor Standards |
Agency names change. Confirm current filing options on the agency website.
New York complaint FAQ
Where do I file a consumer complaint in New York?
Start with New York Attorney General Consumer Protection. Include your demand letter, receipts, and any written responses.
Where do I report wage theft in New York?
File with New York State Department of Labor Division of Labor Standards after your demand letter deadline passes.
Who handles tenant or housing complaints in New York?
For deposit or repair disputes, contact New York Attorney General Tenant Rights or your local housing authority for code enforcement.
Can I still go to small claims after filing a complaint?
Yes. Complaints can build a record, but small claims may still be the fastest way to recover money.
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