Use this guide to choose the right complaint path in Massachusetts when a demand letter deadline passes.
Pick the right agency
Different agencies handle different disputes. Use the list below to find the best fit for your issue.
What to include in your complaint
A clear timeline and documentation make agencies more likely to act quickly.
- Demand letter and delivery proof
- Receipts, contracts, and photos
- Any responses or refusals
What happens after you file
Agencies may request more information, contact the other party, or recommend next steps if the matter is outside their scope.
Where to file complaints in Massachusetts
| Dispute type | Agency |
|---|---|
| Auto Accident Claims | Massachusetts Division of Insurance |
| Consumer Refunds | Massachusetts Attorney General Consumer Protection |
| Contractor Disputes | Massachusetts OCABR |
| Debt Collection | Massachusetts AGO / CFPB |
| Landlord Repairs / Habitability | Massachusetts Attorney General |
| Property Damage | Massachusetts Courts |
| Security Deposit | Massachusetts Attorney General Consumer Protection |
| Unpaid Wages | Massachusetts Attorney General Fair Labor Division |
Agency names change. Confirm current filing options on the agency website.
Massachusetts complaint FAQ
Where do I file a consumer complaint in Massachusetts?
Start with Massachusetts Attorney General Consumer Protection. Include your demand letter, receipts, and any written responses.
Where do I report wage theft in Massachusetts?
File with Massachusetts Attorney General Fair Labor Division after your demand letter deadline passes.
Who handles tenant or housing complaints in Massachusetts?
For deposit or repair disputes, contact Massachusetts Attorney General Consumer Protection or your local housing authority for code enforcement.
Can I still go to small claims after filing a complaint?
Yes. Complaints can build a record, but small claims may still be the fastest way to recover money.
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