Dispute internet service failures, speed issues, or billing problems. This template is customized for Massachusetts residents with relevant state law citations.
Massachusetts Legal Requirements
Your demand letter should reference Massachusetts-specific laws including Federal Communications Act 47 U.S.C. § 201.
- Federal Communications Act 47 U.S.C. § 201
- FCC Truth-in-Billing Rules
- Massachusetts Consumer Protection Act Chapter 93A
Next Steps if They Ignore You
If your demand goes unanswered, you can escalate to Massachusetts small claims court or file a complaint with Massachusetts Department of Telecommunications and Cable.
The Telecom Battle Plan
Get Your Bills
Download 6+ months of statements. Compare what you were promised vs. what you paid.
Record Calls
If legal in your state, record customer service calls. Note names, dates, and confirmation numbers.
Check Your Contract
Review service agreements for promotional terms, early termination clauses, and price guarantees.
Telecom Regulations Exist
The FCC and state regulators oversee phone and internet companies. Billing disputes and service complaints can be filed officially.
Internet Service Dispute FAQs for Massachusetts
What laws protect me in Massachusetts for internet service dispute?
Massachusetts consumers are protected by Federal Communications Act 47 U.S.C. § 201 and FCC Truth-in-Billing Rules. Your demand letter should reference these specific statutes.
What is the small claims limit in Massachusetts?
The small claims court limit in Massachusetts is $7,000. If your dispute exceeds this amount, you may need to file in a higher court.
How long do I have to file a claim in Massachusetts?
Deadlines vary by claim type. Generally, you should send your demand letter as soon as possible after the dispute arises.
Create Your Massachusetts Demand Letter
Generate a professional internet service dispute demand letter tailored for Massachusetts. Our free tool includes relevant state law citations.
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