Use this consumer refunds guide to build a clear demand letter for Salt Lake City.
Salt Lake City Consumer Refund Rights: Your Complete Guide to Getting Your Money Back
When you purchase a product or service in Salt Lake City, Utah, you have certain expectations that what you receive will match what was advertised and function as promised. Unfortunately, businesses sometimes fail to meet these expectations, leaving consumers with defective products, undelivered services, or merchandise that simply does not perform as represented. This comprehensive guide is specifically designed for Salt Lake City residents and consumers throughout the greater Salt Lake Valley who find themselves in need of a refund but are facing resistance from uncooperative businesses.
Utah has developed a robust framework of consumer protection laws that provide meaningful remedies when businesses engage in deceptive practices or refuse to honor legitimate refund requests. The Utah Consumer Sales Practices Act, codified in Utah Code Section 13-11, serves as the primary shield for consumers in the Beehive State. This legislation prohibits deceptive and unconscionable sales practices and provides consumers with the tools they need to recover their losses when businesses fail to act in good faith.
Salt Lake City, as Utah's capital and largest metropolitan area, presents unique opportunities and challenges for consumer transactions. The city's thriving retail sector, growing e-commerce presence, and diverse service industry mean that consumer disputes can arise in countless contexts. Whether you purchased a defective appliance from a store on State Street, received poor service from a contractor in the Avenues neighborhood, or were misled by an online retailer shipping to your Sugar House home, this guide will provide you with the knowledge and strategies you need to pursue your refund effectively.
The process of demanding a consumer refund in Salt Lake City involves understanding both your legal rights under Utah law and the practical steps required to build a compelling case. Many consumers are surprised to learn that Utah law provides for the recovery of damages, attorney fees, and even punitive damages in cases involving willful violations of consumer protection statutes. Additionally, Salt Lake County's small claims court provides an accessible venue for pursuing claims up to $11,000 without the need for an attorney, making it a powerful tool for consumers seeking justice.
This guide will walk you through every aspect of the consumer refund process in Salt Lake City, from documenting your initial complaint to crafting an effective demand letter and navigating the resolution process. We will explore the specific Utah statutes that protect your rights, the critical deadlines you must observe, and the common mistakes that can undermine even legitimate claims. By the end of this guide, you will have a complete understanding of how to assert your consumer rights and pursue the refund you deserve in the Salt Lake City legal landscape.
Utah Consumer Protection Laws: Understanding Your Rights in Salt Lake City
The legal framework governing consumer refund rights in Salt Lake City is anchored by several key Utah statutes and regulations that work together to protect consumers from unfair business practices. Understanding these laws is essential for any consumer seeking to exercise their rights and pursue a refund in the state of Utah.
The Utah Consumer Sales Practices Act (UCSPA), found in Utah Code Section 13-11-1 through 13-11-23, is the cornerstone of consumer protection in Utah. This comprehensive legislation prohibits suppliers from engaging in deceptive acts or practices in connection with consumer transactions. Under the UCSPA, a deceptive act includes any representation, omission, or practice that misleads or deceives consumers. This broad definition covers a wide range of conduct, from false advertising and misrepresentation of product qualities to failure to disclose material facts that would influence a purchasing decision.
The UCSPA provides several powerful remedies for consumers who have been victimized by deceptive practices. Under Utah Code Section 13-11-19, consumers may recover actual damages or $2,000, whichever is greater, for each violation. In cases where the supplier's conduct was willful, consumers may also recover reasonable attorney fees and costs. This provision is particularly significant because it allows consumers to pursue claims that might otherwise be economically impractical due to legal costs.
The Utah Division of Consumer Protection, housed within the Utah Department of Commerce, serves as the primary enforcement agency for consumer protection laws in the state. This agency accepts consumer complaints, investigates potential violations, and can pursue administrative actions against businesses that violate consumer protection statutes. For Salt Lake City residents, the Division of Consumer Protection is located at 160 East 300 South in downtown Salt Lake City, making it easily accessible for filing complaints or seeking guidance.
Utah Code Section 13-11-4 specifically enumerates prohibited deceptive acts and practices. These include indicating that goods are original or new when they are deteriorated, reconditioned, or second-hand; representing that goods or services have characteristics, ingredients, uses, or benefits that they do not have; advertising goods with intent not to sell them as advertised; and making false or misleading statements concerning the reasons for, existence of, or amounts of price reductions. Each of these violations can form the basis for a consumer refund demand.
The Utah Truth in Advertising Act, codified in Utah Code Section 13-11a-1 through 13-11a-5, provides additional protections specifically related to advertising practices. This act prohibits advertisements that contain false, deceptive, or misleading representations and provides for civil penalties of up to $10,000 per violation for knowing violations.
For product-related issues, Utah has adopted the Uniform Commercial Code (UCC), which governs the sale of goods in the state. Under the UCC, merchants provide an implied warranty of merchantability, meaning that goods sold must be fit for their ordinary purpose and conform to the promises or descriptions on the label or packaging. When products fail to meet these standards, consumers have grounds for demanding refunds or replacements.
Utah also recognizes the implied warranty of fitness for a particular purpose. This warranty arises when a seller knows or has reason to know that the buyer is purchasing goods for a specific purpose and that the buyer is relying on the seller's expertise to select suitable goods. If the goods fail to meet this purpose, the consumer may have grounds for a refund.
The Magnuson-Moss Warranty Act, a federal law, also applies to consumer transactions in Salt Lake City. This act governs written warranties on consumer products and provides additional remedies when sellers breach warranty terms. Under this federal legislation, consumers may recover the cost of the product, consequential damages, and attorney fees in certain warranty dispute cases.
For Salt Lake City consumers, it is important to understand that Utah courts generally favor freedom of contract, but they will not enforce contract terms that violate public policy or consumer protection statutes. Store policies stating "no refunds" or "all sales final" do not override a consumer's statutory rights when products are defective, misrepresented, or fail to conform to their descriptions. These policies may be enforceable for simple buyer's remorse, but they cannot be used to shield businesses from liability for selling defective or misrepresented products.
Step-by-Step Guide to Demanding a Consumer Refund in Salt Lake City
Successfully obtaining a consumer refund in Salt Lake City requires a systematic approach that documents your case, asserts your rights under Utah law, and provides the business with a clear opportunity to resolve the matter before escalation. The following step-by-step guide will walk you through the entire process, from initial documentation to demand letter preparation.
Begin by gathering all documentation related to your purchase. This includes receipts, credit card or bank statements, order confirmations, product packaging, warranties, and any advertising materials or product descriptions you relied upon when making the purchase. For Salt Lake City purchases, this might include documentation from local retailers, regional businesses, or online transactions shipped to your address. Photograph the defective product or document the service failure, including any visible defects, malfunctions, or deviations from what was promised. Create a timeline of when you discovered the problem and any steps you took to address it.
Before sending a formal demand letter, make a reasonable attempt to resolve the matter directly with the business. Contact the customer service department, store manager, or service provider and explain the problem. Document this contact by noting the date, time, name of the person you spoke with, and the substance of the conversation. If you communicate in writing, keep copies of all emails or text messages. Many businesses will resolve legitimate complaints at this stage, particularly if you remain calm and professional while clearly stating your expectations for a refund.
Review any written return or refund policies the business has published. These may appear on receipts, store signage, the business's website, or purchase agreements. While these policies may limit your remedies in some situations, remember that they cannot override your statutory rights under Utah consumer protection laws when products are defective or services are misrepresented. Understanding the business's stated policies will help you anticipate their likely response and craft effective arguments in your demand letter.
Determine which Utah statutes and legal principles apply to your situation. For defective products, consider the implied warranty of merchantability under the UCC and the consumer protections provided by Utah Code Section 13-11. For misrepresented products or services, focus on the deceptive practices prohibitions in the Utah Consumer Sales Practices Act. For warranty issues, review the terms of any written warranty and the applicable provisions of the Magnuson-Moss Warranty Act.
Determine the total amount you are seeking as a refund. This typically includes the purchase price of the product or service, any shipping or delivery charges you paid, taxes, and potentially consequential damages such as the cost of repairs you paid for, rental equipment you needed to purchase while awaiting resolution, or other direct losses caused by the defective product or failed service. Under the UCSPA, you may also be entitled to a minimum of $2,000 in damages for deceptive practices.
Your demand letter should be clear, professional, and comprehensive. Begin with a header including your contact information, the date, and the business's name and address. In the opening paragraph, identify the transaction at issue, including the date, location (for Salt Lake City transactions, mention the specific store or online order), and what you purchased. In the body, describe the problem in detail, reference your attempts to resolve the matter directly, cite the applicable Utah consumer protection laws, and clearly state the refund amount you are demanding. Specify a deadline for response, typically 14 to 30 days. Conclude by noting that you are prepared to file a complaint with the Utah Division of Consumer Protection and pursue your claim in Salt Lake County small claims court if necessary.
Send your demand letter via certified mail with return receipt requested to create a documented record of delivery. Keep a copy of the letter and the mailing receipt for your records. For businesses with physical locations in Salt Lake City, send the letter to the store address and, if known, to the corporate headquarters as well. If the business is an online retailer, send the letter to the address listed for legal notices in their terms of service.
After sending your demand letter, wait for the specified deadline to pass. If the business responds with a settlement offer, evaluate whether it adequately addresses your losses. You may negotiate if the initial offer is insufficient. If the business refuses your demand or fails to respond, proceed to file a complaint with the Utah Division of Consumer Protection and consider filing a claim in Salt Lake County Justice Court (small claims division) to pursue your refund through the legal system.
If informal resolution fails, you have several options for escalation. File a complaint with the Utah Division of Consumer Protection online at consumerprotection.utah.gov or in person at their Salt Lake City office. For claims up to $11,000, you can file a small claims action in Salt Lake County Justice Court. The filing fee ranges from $60 to $190 depending on the claim amount. Gather all your documentation, complete the required court forms, and prepare to present your case at a hearing. Remember that small claims court is designed to be accessible to individuals without attorneys, so you can represent yourself effectively with proper preparation.
Building Your Case: Essential Evidence for Salt Lake City Consumer Refund Claims
The strength of your consumer refund claim in Salt Lake City depends heavily on the quality and comprehensiveness of your documentation. Utah courts and the Division of Consumer Protection rely on concrete evidence to evaluate claims and determine appropriate remedies. This section outlines the types of evidence you should gather and how to organize them effectively to support your refund demand.
Critical Deadlines and Timeframes for Salt Lake City Consumer Refund Claims
Timing is a critical factor in pursuing consumer refund claims in Salt Lake City. Utah law establishes various deadlines that can affect your ability to recover a refund, and understanding these timeframes is essential for protecting your rights. This section outlines the key deadlines and recommended timelines for each stage of the refund process.
Common Mistakes to Avoid When Pursuing Consumer Refunds in Salt Lake City
Many Salt Lake City consumers unknowingly sabotage their refund claims through avoidable errors. Understanding these common mistakes and how to avoid them will significantly improve your chances of successfully recovering your money. The following are the most frequent pitfalls encountered by Utah consumers pursuing refunds.
One of the most damaging mistakes is failing to document issues as soon as they are discovered. Consumers often assume they will remember the details or that the problem is obvious enough to not require documentation. However, memories fade, conditions change, and evidence can be lost or altered. The moment you discover a problem with a product or service, begin documenting with photographs, videos, and written notes. This immediate documentation will be far more persuasive than after-the-fact recollections.
Many consumers make the mistake of throwing away defective products, especially after receiving replacement items or simply in frustration. However, the defective product itself is often the most important piece of evidence in your case. Utah courts and the Division of Consumer Protection may want to inspect the product, and the business may claim the product was damaged through misuse rather than defect. Keep all defective products until your claim is fully resolved and any appeal periods have expired.
Verbal conversations with customer service representatives, store managers, or business owners are difficult to prove and easily disputed. When seeking a refund, always follow up verbal communications with written documentation. Send an email summarizing the conversation, noting the date, time, person you spoke with, and what was discussed or promised. This creates a verifiable record that can be used in your demand letter or court proceedings.
Businesses often attempt to resolve complaints by offering store credit instead of cash refunds. While store credit may be acceptable in some situations, you should not automatically accept it if you are entitled to a full refund under Utah law. When a product is defective or services were misrepresented, you typically have the right to a complete refund of your purchase price, not merely the option to purchase additional products from the same business. Know your rights before accepting alternatives to cash refunds.
Utah has various limitation periods for different types of claims, and missing these deadlines can permanently bar your ability to recover. Do not assume you have unlimited time to pursue a refund. For Utah Consumer Sales Practices Act claims, you have two years from the violation. For warranty claims, you have four years from delivery. Mark these deadlines on your calendar and take action well before they expire.
Many consumers make the mistake of accepting store policies as the final word on their refund rights. Signs stating "No Refunds" or "All Sales Final" may be enforceable for simple buyer's remorse, but they do not eliminate your legal rights when products are defective or misrepresented. Do not let a business's posted policy discourage you from pursuing legitimate claims based on product defects or deceptive practices.
While frustration is understandable when businesses refuse legitimate refund requests, aggressive behavior or threatening language can hurt your case. Remain calm and professional in all communications. Threats of violence, defamation, or bad-faith social media campaigns can expose you to liability and undermine your credibility. Focus on clearly stating the facts, your legal rights, and the resolution you seek.
Many consumers send demand letters but then fail to follow through with formal complaints when businesses do not respond or refuse to cooperate. Filing a complaint with the Utah Division of Consumer Protection creates an official record and often motivates businesses to settle. Small claims court provides an accessible venue for pursuing claims up to $11,000 in Salt Lake County. Do not let your claim die simply because your demand letter was ignored.
Consumers who paid by credit card often overlook the chargeback process as a remedy. Under the Fair Credit Billing Act, you can dispute charges for goods not received, goods significantly not as described, or services not provided. The 60-day deadline from the statement date is strict, so consider this option early in the process.
Many consumers only seek return of the purchase price and overlook additional damages they may be entitled to recover. Under the Utah Consumer Sales Practices Act, you may recover actual damages or $2,000, whichever is greater, for deceptive practices. You may also be entitled to consequential damages such as repair costs, replacement expenses, and lost income. Attorney fees may be recoverable in willful violation cases. Calculate your full damages before settling for less than you deserve.
Frequently Asked Questions About Consumer Refunds in Salt Lake City
Utah has different limitation periods depending on the type of claim. For claims under the Utah Consumer Sales Practices Act, you have two years from the occurrence of the violation to file suit. For breach of warranty claims under the UCC, you have four years from the date of delivery. For general contract claims, the limitation is six years. For fraud claims, you have three years from discovery of the fraud. It is critical to act well before these deadlines to preserve your rights.
The small claims court limit in Utah, including Salt Lake County, is $11,000. Cases are heard in the Justice Court, and filing fees range from $60 to $190 depending on the amount claimed. Small claims court is designed to be accessible to individuals without attorneys, making it an effective venue for consumer refund disputes.
While stores may have posted policies limiting returns for buyer's remorse, Utah law provides that products must be fit for their ordinary purpose (implied warranty of merchantability) and conform to their descriptions. If a product is genuinely defective or was misrepresented, the Utah Consumer Sales Practices Act and UCC provisions may require the seller to provide a refund regardless of store policy. Posted policies cannot override your statutory rights.
You can file a complaint with the Utah Division of Consumer Protection online at consumerprotection.utah.gov, by mail at 160 East 300 South, Salt Lake City, UT 84111, or by calling (801) 530-6601. The complaint form asks for information about the business, your transaction, the problem, and the resolution you seek. The Division will forward your complaint to the business and may investigate potential violations of consumer protection laws.
Under the Utah Consumer Sales Practices Act (Utah Code Section 13-11-19), you may recover actual damages or $2,000, whichever is greater, for each violation. If the deceptive practice was willful, you may also recover reasonable attorney fees. In addition, you may be entitled to consequential damages for losses caused by the deceptive practice, such as repair costs, replacement expenses, or other direct losses.
For smaller claims, you likely do not need an attorney. Utah's small claims court (Justice Court) is designed to be accessible to individuals representing themselves, and claims up to $11,000 can be pursued there. However, for complex cases, large damages, or cases involving willful violations where attorney fees may be recoverable, consulting with a consumer protection attorney may be beneficial. The Utah State Bar offers a lawyer referral service at (801) 531-9077.
Utah law does not specify a mandatory response period for most consumer refund demands. Standard practice is to allow 14 to 30 days for a business to respond. In your demand letter, you should specify a clear deadline. If the business fails to respond by your deadline, you may proceed with formal complaints to the Utah Division of Consumer Protection and file a small claims court action.
Yes, you can still pursue a refund without the original receipt. Alternative proof of purchase includes credit card or debit card statements, bank records, order confirmation emails, PayPal or other payment platform records, and store transaction records (many retailers can look up purchases). Under Utah law, your right to a refund for defective products or deceptive practices is not eliminated simply because you lost the original receipt.
What to Expect When Settling Consumer Refund Disputes in Salt Lake City
Understanding what to realistically expect during the settlement process will help Salt Lake City consumers navigate negotiations effectively and achieve satisfactory outcomes. Consumer refund disputes can resolve in various ways, and knowing the range of possibilities will help you evaluate offers and make informed decisions.
Most consumer refund disputes in Salt Lake City are resolved through negotiation rather than litigation. After receiving a well-crafted demand letter that demonstrates knowledge of Utah consumer protection laws, many businesses will offer to settle the matter. Settlement offers typically come in the form of full or partial refunds, store credits, replacement products or services, or a combination of these remedies. Your initial demand should reflect the full extent of your damages to leave room for negotiation.
The strength of your evidence significantly influences settlement offers. Consumers who have thoroughly documented their purchase, the defect or problem, and their communications with the business can expect more favorable offers than those with minimal documentation. Photographs of defects, written records of failed customer service contacts, and clear timelines of events make businesses more willing to settle to avoid the uncertainty of litigation.
Businesses consider several factors when evaluating whether to settle consumer refund claims. These include the strength of the consumer's evidence, the potential exposure under Utah consumer protection laws including the possibility of paying the consumer's attorney fees in willful violation cases, the cost of defending a small claims court action, reputational concerns especially for local Salt Lake City businesses that rely on community goodwill, and the time and distraction involved in ongoing disputes.
For straightforward product defect cases with good documentation, Salt Lake City consumers can often expect to recover their full purchase price and potentially shipping or delivery charges. In cases involving deceptive practices, particularly those that appear willful, businesses may offer settlements exceeding the purchase price to avoid the statutory minimum damages of $2,000 and potential attorney fee liability under the Utah Consumer Sales Practices Act.
Store credit offers are common, especially from larger retailers. Before accepting store credit, consider whether you want to continue doing business with the company and whether the store credit represents full value for your claim. If you are entitled to a cash refund under Utah law, you are generally not required to accept store credit as a substitute. However, accepting store credit may be a reasonable compromise if it provides equivalent value and you would otherwise shop at that retailer.
Replacement products or services may be appropriate in some situations but should be evaluated carefully. A replacement is most appropriate when the original product or service was basically sound but your particular unit was defective. If the problem reflects a design flaw or systemic service issue, a replacement may result in the same problems. Consider whether you trust the business to provide a satisfactory replacement before accepting this resolution.
If you proceed to small claims court in Salt Lake County, outcomes vary based on the merits of individual cases. Judges evaluate the evidence presented, apply Utah consumer protection laws, and render judgments that may include full refunds, partial refunds, or dismissal of claims. Small claims judgments in Utah are binding, and prevailing consumers can use various collection methods to enforce judgments, including wage garnishment and liens on business property.
The timeline for settlement varies considerably. Some businesses respond quickly to demand letters and resolve matters within days or weeks. Others may delay, requiring formal complaints to the Utah Division of Consumer Protection or small claims court filings before they take claims seriously. The entire process from initial demand to final resolution typically takes one to six months, with most matters resolving within three months.
Salt Lake City Consumer Refund Resources and Contacts
Salt Lake City residents pursuing consumer refunds have access to numerous local, state, and federal resources. The following directory provides contact information and descriptions of key agencies and organizations that can assist with consumer disputes.
1. Utah Division of Consumer Protection
The primary state agency for consumer protection enforcement in Utah. They accept complaints, investigate potential violations, and can take administrative action against businesses that violate consumer protection laws.
Address: 160 East 300 South, Salt Lake City, UT 84111
Phone: (801) 530-6601
Website: consumerprotection.utah.gov
Services: Complaint intake, mediation assistance, enforcement actions
2. Salt Lake County Justice Court (Small Claims Division)
The venue for small claims actions up to $11,000 in Salt Lake County. The court provides forms and instructions for self-represented litigants.
Address: 333 South 200 East, Salt Lake City, UT 84111
Phone: (801) 535-5300
Website: slco.org/justice-courts
Filing Fees: $60-$190 depending on claim amount
3. Utah Attorney General Consumer Protection
The Utah Attorney General's Office handles consumer protection matters and may take action against businesses engaged in widespread deceptive practices.
Address: 350 North State Street, Suite 230, Salt Lake City, UT 84114
Phone: (801) 366-0260
Website: attorneygeneral.utah.gov
Services: Consumer education, major fraud investigations
4. Better Business Bureau of Utah
A non-profit organization that facilitates dispute resolution between consumers and businesses. While not a government agency, BBB complaints are often taken seriously by businesses.
Phone: (801) 892-6009
Website: bbb.org/local-bbb/bbb-serving-utah
Services: Complaint mediation, business reviews, scam reporting
5. Utah State Bar Lawyer Referral Service
Provides referrals to licensed attorneys who practice consumer protection law in Utah.
Phone: (801) 531-9077
Website: utahbar.org
Services: Attorney referrals, legal resources
6. Legal Aid Society of Salt Lake
Provides free legal assistance to qualifying low-income Salt Lake City residents for civil matters including consumer disputes.
Address: 205 North 400 West, Salt Lake City, UT 84103
Phone: (801) 328-8891
Website: lasslc.org
Services: Free legal representation, advice, and education
7. Utah Legal Services
Provides free civil legal help to low-income Utahns, including assistance with consumer protection matters.
Phone: (801) 328-8891 or (800) 662-4245
Website: utahlegalservices.org
Services: Legal representation, advice, self-help resources
8. Federal Trade Commission (FTC)
The federal agency responsible for consumer protection. Complaints filed with the FTC contribute to nationwide databases used to identify patterns of fraud and deception.
Website: reportfraud.ftc.gov
Services: Complaint intake, consumer education, enforcement against national companies
9. Consumer Financial Protection Bureau (CFPB)
The federal agency for financial product and service complaints, including credit cards, loans, and banking issues.
Website: consumerfinance.gov/complaint
Phone: (855) 411-2372
Services: Financial services complaints, dispute resolution
10. Salt Lake City Business Licensing
For complaints about licensed businesses operating in Salt Lake City, the city's business licensing office may have jurisdiction.
Address: 451 South State Street, Room 215, Salt Lake City, UT 84111
Phone: (801) 535-6640
Website: slc.gov/finance/business-licensing
Services: Business license verification, complaints about licensed businesses
The Consumer Refund Playbook
Receipt is Your Weapon
Proof of purchase, order confirmations, credit card statements. No receipt? Check your email.
Document the Problem
Photos, videos, screenshots of defects or unfulfilled promises. Evidence wins cases.
Paper Trail Everything
Every email, chat, and phone call with customer service. Document their refusals.
Consumer Protection Laws Have Teeth
Many jurisdictions allow recovery of 2-3x damages for willful consumer violations. Know your rights.
Utah Consumer Refunds Laws
Applicable Laws
- Utah Consumer Sales Practices Act
- Utah Code § 13-11-1
Small Claims Limit
$11,000
Notice Period
30 days
Consumer Protection Agency
Utah Division of Consumer Protection
Refund Battle FAQ
How long do I have to request a refund?
Varies by location and product type. Most places give 14-30 days for returns, longer for defects.
What if they keep saying no?
A formal demand letter creates a paper trail. Next step: small claims court or consumer protection agency.
Can I get a refund without a receipt?
Often yes. Credit card statements, order confirmations, and store transaction records can prove purchase. Many retailers can look up transactions.
What if the product was on sale or clearance?
Sale items typically have the same return rights as regular-priced items. 'All sales final' signs may not be legally enforceable in all situations.
How do I prove the product was defective?
Photos, videos, and written descriptions help. Keep the defective item if possible. Expert opinions or repair estimates strengthen your case.
Can I demand a refund for services not rendered?
Yes. Unperformed services, partially completed work, and services that don't match what was promised are all grounds for refund demands.
What damages can I recover beyond the refund?
Depending on your location, you may recover the refund amount plus shipping costs, bank fees, and potentially double or triple damages for willful violations.
About FreeDemandLetter
FreeDemandLetter provides free, AI-powered demand letter generation with location-specific legal citations. Our content is reviewed by subject matter specialists and regularly updated to reflect current laws. We help thousands of people resolve disputes effectively—but we're not lawyers, and this isn't legal advice. For complex situations, consult a licensed attorney in your jurisdiction.
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