Use this contractor disputes guide to build a clear demand letter for Providence.
Contractor Dispute Resolution in Providence: A Complete Guide for Homeowners
Providence homeowners who hire contractors for home improvements, repairs, or renovations sometimes face disputes when work is incomplete, defective, or significantly different from what was agreed upon. Whether you contracted for a kitchen renovation in the East Side, roof repair in Federal Hill, bathroom remodeling in College Hill, or any other home improvement project, understanding your legal rights when contractors fail to perform is essential for recovering your money or compelling completion of the work.
Rhode Island has established consumer protection laws that regulate contractor conduct and provide remedies for homeowners when contractors breach their obligations. The Rhode Island Contractors' Registration and Licensing Board regulates licensed contractors, while consumer protection statutes prohibit deceptive practices in home improvement transactions. When contractors abandon projects, perform substandard work, or refuse to honor warranties, homeowners have multiple avenues for recourse.
Providence presents unique considerations for contractor disputes. The city's historic housing stock often requires specialized work, and projects may involve complex permitting requirements through the Providence Department of Inspection and Standards. Understanding both the regulatory framework and practical steps for resolving disputes helps homeowners protect their investments and recover damages when contractors fail to perform.
This comprehensive guide provides Providence-specific information on contractor dispute resolution, including Rhode Island's contractor licensing requirements, step-by-step instructions for pursuing claims, critical deadlines, and local resources. Whether your dispute involves a few thousand dollars or a major renovation project, understanding your rights empowers you to take effective action against contractors who have not fulfilled their obligations.
Rhode Island Contractor Laws and Homeowner Protections
Rhode Island provides multiple layers of legal protection for homeowners dealing with contractor disputes. Understanding this framework helps Providence residents identify violations and pursue appropriate remedies when contractors fail to perform.
**Contractor Registration Requirements**
Under R.I. Gen. Laws Chapter 5-65, contractors performing construction, alteration, or repair work in Rhode Island must register with the **Rhode Island Contractors' Registration and Licensing Board**. This registration requirement applies to contractors whose work costs $1,000 or more (labor and materials combined). Registered contractors must meet insurance requirements, including general liability insurance of at least $500,000. Working with an unregistered contractor creates significant risks because unregistered contractors cannot file lawsuits to collect payment for their work under Rhode Island law.
**Home Improvement Contracts**
Rhode Island law imposes requirements on home improvement contracts. Under R.I. Gen. Laws § 5-65-15, contracts for work exceeding $1,000 must be in writing and include specific information: the contractor's name, address, and registration number; a description of the work to be performed; the total price or method of determining the price; the payment schedule; the start and estimated completion dates; and any warranties provided.
**Consumer Protection Act**
The Rhode Island Deceptive Trade Practices Act (R.I. Gen. Laws Chapter 6-13.1) prohibits unfair and deceptive practices in contractor transactions. Violations can include: misrepresenting the quality or characteristics of work; using deceptive pricing practices; abandoning work after receiving payment; performing work substantially below industry standards; and misrepresenting licensing or insurance status. Homeowners can recover actual damages, and courts may award attorney's fees for willful violations.
**Contract Law Principles**
General Rhode Island contract law governs the relationship between homeowners and contractors. Key principles include:
*Breach of Contract:* When a contractor fails to perform according to the contract terms, this constitutes a breach entitling the homeowner to remedies including damages or contract termination.
*Substantial Performance:* Contractors may argue they substantially performed even if minor defects exist. Courts evaluate whether defects are material or minor and adjust damages accordingly.
*Express and Implied Warranties:* Contracts often include express warranties for workmanship. Additionally, Rhode Island recognizes implied warranties of good workmanship requiring contractors to perform according to industry standards.
**Mechanics' Liens**
Under R.I. Gen. Laws Chapter 34-28, contractors and subcontractors may file mechanics' liens against property for unpaid work. However, homeowners have protections: contractors must provide notice before filing liens, and various procedural requirements must be met. If you are withholding payment due to a dispute, understand the lien process and your defenses.
**Licensing Board Remedies**
The Contractors' Registration and Licensing Board can investigate complaints against registered contractors and take disciplinary action including: requiring correction of defective work; ordering restitution to homeowners; suspending or revoking contractor registration; and assessing civil penalties. Board complaints can be filed in addition to court actions.
**Building Permits and Inspections**
Providence requires building permits for most significant construction work. Under Providence Municipal Code, work must comply with applicable building codes, and unpermitted work can create serious problems for homeowners. If your contractor failed to obtain required permits or work does not pass inspection, you may have additional grounds for complaint.
**Statute of Limitations**
The statute of limitations for contract claims in Rhode Island is **10 years** (R.I. Gen. Laws § 9-1-13). For negligence claims, the period is **10 years** from the date of the breach. For construction defect claims, special rules may apply regarding when the limitation period begins to run.
Step-by-Step Guide to Resolving Contractor Disputes in Providence
Resolving contractor disputes requires documentation, proper communication, and strategic escalation when necessary. This guide walks Providence homeowners through the process from identifying problems to obtaining resolution.
**Step 1: Document the Problems Thoroughly**
Before taking any action, comprehensively document all issues with the contractor's work. Take photographs and videos showing defective work, incomplete work, damage, and any areas where work differs from the contract specifications. Note specific problems and how they deviate from what was promised. If work is ongoing, document conditions regularly. This documentation is essential evidence for any dispute resolution.
**Step 2: Review Your Contract and Related Documents**
Examine your contract carefully. Note the scope of work described, payment terms, timeline, warranty provisions, and any dispute resolution clauses. Gather all related documents including change orders, payment receipts, correspondence with the contractor, permits, inspection reports, and marketing materials that influenced your hiring decision.
**Step 3: Communicate Concerns in Writing**
Contact your contractor in writing about your concerns. Send an email or letter (keep copies) that identifies specific problems with the work, references contract provisions being violated, requests specific corrective action, and sets a reasonable deadline for response (typically 14 days). Give the contractor an opportunity to correct issues before escalating. Many disputes resolve at this stage.
**Step 4: Obtain Independent Assessments**
If the contractor disputes the quality of their work, obtain assessments from independent contractors or inspectors. Get written estimates for completing or correcting the work. These assessments provide expert evidence of defects and establish the cost of repair. Request a formal inspection from the Providence Department of Inspection and Standards if code compliance is at issue.
**Step 5: Send a Formal Demand Letter**
If the contractor does not satisfactorily address your concerns, send a formal demand letter via certified mail with return receipt requested. Your letter should: describe the contract and work performed; detail specific breaches and defects; quantify damages (cost to complete or repair); cite applicable Rhode Island law; demand specific relief (completion, repair, or refund); and set a deadline for response (typically 14-30 days).
**Step 6: File a Complaint with the Contractors' Registration Board**
If your contractor is registered and has violated registration requirements or engaged in improper conduct, file a complaint with the Rhode Island Contractors' Registration and Licensing Board. Contact information:
Rhode Island Contractors' Registration and Licensing Board
1511 Pontiac Avenue, Building 69-1, Cranston, RI 02920
Phone: (401) 462-9500
Website: crb.ri.gov
The Board can investigate complaints, order corrective action, and discipline contractors who violate rules.
**Step 7: File a Complaint with the Attorney General**
For deceptive trade practices, file a complaint with the Rhode Island Attorney General's Consumer Protection Unit. The AG can investigate and may take enforcement action against contractors engaging in deceptive practices.
Address: 150 South Main Street, Providence, RI 02903
Phone: (401) 274-4400
Website: riag.ri.gov
**Step 8: Consider Mediation**
Before filing a lawsuit, consider mediation. A neutral mediator can help you and the contractor reach a settlement. Rhode Island courts encourage mediation, and some contracts require it before litigation. Mediation is typically faster and less expensive than court proceedings.
**Step 9: File a Small Claims Court Case**
For claims up to $2,500, file in Rhode Island Small Claims Court. This provides a relatively quick, inexpensive forum where you can represent yourself. File at the Sixth Division District Court, Garrahy Judicial Complex, 1 Dorrance Plaza, Providence, RI 02903. Bring all documentation including your contract, photographs, estimates for repair, and correspondence.
**Step 10: Pursue District or Superior Court Action**
For claims exceeding $2,500, file in Rhode Island District Court (up to $10,000) or Superior Court (larger claims). These courts have more formal procedures and you may want attorney representation. Consult with a construction or consumer protection attorney to evaluate your case and represent your interests.
**Step 11: Enforce Any Judgment**
If you obtain a judgment and the contractor does not pay, pursue enforcement through wage garnishment, bank account levy, or property liens. Judgment enforcement can be challenging if the contractor lacks assets, but the judgment remains enforceable for 20 years in Rhode Island.
Essential Evidence for Providence Contractor Dispute Claims
Building a strong contractor dispute case requires comprehensive documentation from the project's inception through resolution. Rhode Island courts rely heavily on evidence to evaluate these claims, so thorough preparation significantly improves your chances of success.
**Contract and Pre-Work Documentation**
Gather all documents establishing the agreement and expectations: signed contract including all pages and attachments; contractor's written estimates or proposals; marketing materials, brochures, or website content; license and insurance certificates provided by contractor; change orders or contract modifications; any written warranties or guarantees; and correspondence discussing scope of work.
**Payment Records**
Maintain complete payment documentation: cancelled checks or bank statements showing payments; credit card statements for payments made; receipts provided by contractor; any financing documents; and payment schedule from contract compared to actual payments.
**Photographic and Video Evidence**
Visual documentation is critical in construction disputes: photographs of the property before work began; progress photos during construction; final photos showing completed work and defects; video walkthrough of problem areas; comparison photos showing what was promised versus delivered; and date-stamped images for timeline purposes.
**Permit and Inspection Records**
Gather official records about the project: building permit applications and approvals; inspection reports from Providence Inspection Department; certificates of occupancy or completion; any code violation notices; and correspondence with city officials about the project.
**Communication Records**
Preserve all communications with the contractor: emails discussing the project, problems, or payments; text messages (screenshot with timestamps); voicemails (save recordings); letters sent and received; notes from phone conversations (date, time, what was discussed); and any written complaints you submitted.
**Expert Assessments**
Obtain professional opinions about defective work: written estimates from other contractors for repair or completion; inspection reports from independent inspectors; engineering reports for structural issues; code compliance assessments; and any expert opinions about whether work meets industry standards.
**Financial Impact Documentation**
Document all financial impacts from the contractor's breach: cost estimates for repair or completion; receipts for temporary repairs you made; additional expenses caused by delays; storage costs for materials; temporary housing costs if applicable; and any other consequential damages.
**Contractor Information**
Gather information about the contractor: full legal business name; business address and contact information; contractor registration number; insurance policy information; names of individuals you dealt with; and subcontractors who worked on your project.
**Timeline Documentation**
Create a detailed timeline of the project: contract signing date; scheduled start and completion dates; actual start date; key milestones and delays; date problems were first observed; dates of communications about problems; and current status of work.
**Witness Information**
Identify potential witnesses: neighbors who observed the work; family members who witnessed contractor conduct; other professionals who visited the site; and anyone who can testify about the quality of work or contractor's statements.
Critical Deadlines for Contractor Dispute Claims in Rhode Island
Understanding and meeting deadlines is crucial in contractor disputes. Rhode Island law establishes various time limits that can affect your rights. Providence homeowners must be aware of these time-sensitive requirements.
**Statute of Limitations**
Rhode Island has specific limitation periods for contractor-related claims:
*Contract Claims:* The statute of limitations for breach of contract is **10 years** under R.I. Gen. Laws § 9-1-13. This period runs from the date of breach, which is typically when the contractor failed to perform as agreed.
*Negligence Claims:* Claims based on contractor negligence also have a **10 year** limitation period. The clock generally runs from when the negligent act occurred, though discovery rules may apply for latent defects.
*Consumer Protection Claims:* Claims under the Deceptive Trade Practices Act must be brought within **4 years** of the violation.
**Notice Requirements**
Some contracts include notice provisions requiring homeowners to notify contractors of defects within a specific timeframe. Review your contract for any notice requirements and comply with them. Even without contractual requirements, providing timely written notice of problems protects your claims.
**Contractors' Registration Board Complaints**
There is no strict deadline for filing complaints with the Contractors' Registration Board, but prompt filing is advisable. The Board's investigation is more effective when the issues are recent and evidence is fresh.
**Mechanic's Lien Deadlines**
If you are concerned about a contractor filing a mechanic's lien for disputed amounts, understand the lien timeframes. Contractors must file liens within **200 days** of completing work under R.I. Gen. Laws § 34-28-4. Homeowners must respond to lien notices within specified periods.
**Warranty Periods**
Contractor warranties have specific terms. Note when warranties expire and make claims before expiration. Common warranty periods include: 1 year for workmanship in many contracts; manufacturer warranties for materials (varying terms); and implied warranty periods under Rhode Island law.
**Building Permit Expiration**
Providence building permits expire if work is not started or completed within specified timeframes. If permit expiration creates issues with your project, address them promptly.
**Small Claims Court Considerations**
While there is no specific deadline for filing small claims cases beyond the statute of limitations, filing promptly while evidence is fresh and witnesses are available strengthens your case.
**Response Deadlines in Litigation**
If the contractor sues you (for example, to collect payment you are withholding), response deadlines are strict. In Rhode Island, you typically have **20 days** to answer a complaint. Missing this deadline can result in default judgment.
**Practical Timeline for Disputes**
A typical timeline: Days 1-14, document problems and contact contractor in writing; Days 15-30, send formal demand letter if no resolution; Days 31-60, file regulatory complaints (Board, AG) and obtain expert assessments; Days 60-90, file court case if not resolved; Court proceedings may take several months to over a year depending on complexity.
Common Mistakes in Providence Contractor Disputes
Homeowners often make errors that weaken their contractor dispute claims or result in unnecessary losses. Understanding these common mistakes helps you avoid pitfalls and maximize your chances of successful resolution.
**Mistake 1: Paying Too Much Too Soon**
One of the most costly mistakes is front-loading payments before work is completed. Never pay the full contract price upfront. Structure payments to match work completion: a reasonable deposit (typically 10-30%), progress payments as milestones are reached, and a final payment (10-20%) only after satisfactory completion. If you have already paid everything and work is incomplete, recovery is much harder.
**Mistake 2: Not Having a Written Contract**
Verbal agreements are difficult to enforce and lead to disputes about what was promised. Rhode Island requires written contracts for work over $1,000. Even for smaller projects, written agreements protect both parties. The contract should clearly specify scope, price, timeline, and quality standards.
**Mistake 3: Hiring Unlicensed or Unregistered Contractors**
Unregistered contractors in Rhode Island cannot file lawsuits to collect payment, but this does not mean you have no problems. Unregistered contractors may lack insurance, perform substandard work, and be difficult to pursue if problems arise. Always verify contractor registration with the Rhode Island Contractors' Registration Board before hiring.
**Mistake 4: Failing to Document Problems Immediately**
When problems first appear, some homeowners do not document them, hoping the contractor will fix them. If issues are not documented and the contractor disputes your claims later, you lack evidence. Photograph and document problems immediately when discovered.
**Mistake 5: Making Cash Payments Without Receipts**
Cash payments without documentation create proof problems. If you dispute what was paid, you have no evidence. Always pay by check, credit card, or electronic transfer, and obtain receipts for all payments.
**Mistake 6: Allowing Work to Continue Despite Problems**
Some homeowners allow contractors to continue working even after significant problems appear, hoping things will improve. This can make problems worse and complicate your claim. If work is seriously deficient, halt the project and address issues before proceeding.
**Mistake 7: Not Verifying Permits Were Pulled**
Assuming your contractor obtained required permits can lead to serious problems. Unpermitted work may not be covered by insurance, can complicate property sales, and may need to be demolished or rebuilt. Verify permits with the Providence Department of Inspection and Standards.
**Mistake 8: Accepting Verbal Promises to Fix Problems**
Contractors may verbally promise to correct issues, then fail to follow through. Get all agreements to fix problems in writing, including specific timelines. If the contractor will not put promises in writing, that is a red flag.
**Mistake 9: Waiting Too Long to Take Action**
Some homeowners delay action hoping problems will resolve themselves. Delay allows evidence to degrade, memories to fade, and contractors to become harder to locate. Act promptly when problems become apparent.
**Mistake 10: Withholding All Payment for Minor Defects**
While you can withhold payment for defective work, withholding grossly disproportionate amounts for minor issues can expose you to breach of contract claims. Withhold amounts reasonably related to the cost of correcting defects.
**Mistake 11: Not Understanding Contract Dispute Resolution Clauses**
Many contracts include arbitration or mediation clauses that affect how disputes must be resolved. Some clauses may waive your right to sue in court. Understand these provisions before signing and before taking dispute action.
**Mistake 12: Trying to Complete Work Yourself Without Documentation**
If you hire another contractor or complete work yourself to fix problems, document everything. Keep receipts, before/after photos, and any expert opinions about what was wrong with the original work. This evidence supports your damage claims.
Frequently Asked Questions About Contractor Disputes in Providence
Rhode Island requires contractors to register with the Contractors' Registration and Licensing Board for projects costing $1,000 or more (labor and materials combined). Registered contractors must carry liability insurance of at least $500,000. You can verify contractor registration at crb.ri.gov or by calling (401) 462-9500. Importantly, unregistered contractors cannot file lawsuits in Rhode Island to collect payment for their work.
Under Rhode Island law, contracts for work exceeding $1,000 must be in writing and include: the contractor's name, address, and registration number; description of work to be performed; total price or method of determining price; payment schedule; start and estimated completion dates; and any warranties. Additional recommended provisions include specific materials to be used, permit responsibilities, change order procedures, and dispute resolution terms.
Yes, you can generally withhold payment proportional to the value of defective or incomplete work. However, withholding excessive amounts for minor defects may expose you to claims. Document all defects thoroughly, obtain estimates for repair costs, and withhold amounts reasonably related to the cost of correction. Put your reasons for withholding in writing to the contractor.
You have several options: File with the Rhode Island Contractors' Registration and Licensing Board at 1511 Pontiac Avenue, Building 69-1, Cranston, RI 02920, phone (401) 462-9500. File consumer protection complaints with the Rhode Island Attorney General at 150 South Main Street, Providence, RI 02903, phone (401) 274-4400. For claims up to $2,500, file in Small Claims Court at 1 Dorrance Plaza, Providence, RI 02903.
Depending on the situation, you may recover: the cost to complete the contracted work with another contractor; the cost to repair defective work; amounts overpaid relative to work received; consequential damages such as temporary housing costs or storage expenses; and in some cases, attorney's fees under consumer protection laws. Small claims court limits recovery to $2,500; larger claims require District or Superior Court.
Yes, contractors and subcontractors can file mechanics' liens against your property for unpaid work under R.I. Gen. Laws Chapter 34-28. However, there are procedural requirements and timeframes they must follow. If you have legitimate disputes about the work quality, you may have defenses against the lien. Consult with an attorney if you receive notice of a lien being filed.
The statute of limitations for contract claims in Rhode Island is 10 years from the date of breach. For negligence claims, it is also 10 years. Consumer protection claims have a 4-year limitation. However, acting promptly preserves evidence and witnesses. For construction defect claims, special rules about when the limitation period begins may apply.
Project abandonment is a material breach of contract. Document the incomplete state of the work with photographs, send written notice demanding completion within a reasonable time, and if the contractor does not respond, you can hire another contractor to complete the work and seek damages. File complaints with the Contractors' Registration Board and Attorney General. In court, you can recover the additional cost to complete the work above what you contracted to pay.
Settlement Expectations for Contractor Disputes in Providence
Understanding realistic settlement expectations helps Providence homeowners approach contractor disputes strategically. While outcomes vary based on specific facts, patterns emerge that can guide your expectations.
**Types of Resolution**
Contractor disputes typically resolve in one of several ways: contractor completion or correction of defective work; partial refund reflecting incomplete or defective work; full refund if work was so deficient as to be worthless; payment of costs for another contractor to complete or repair work; or mutual release with negotiated payment.
**Settlement Amounts**
Settlement amounts in contractor disputes depend heavily on documentation and specific circumstances. Common outcomes include:
*For incomplete work:* Settlement equal to the cost for another contractor to complete the work, minus any amounts not yet paid.
*For defective work:* Settlement equal to the cost of repair, or in serious cases, the cost to demolish defective work and rebuild correctly.
*For abandoned projects:* Recovery of payments made minus fair value of any work completed, plus additional costs incurred.
**Factors Affecting Settlement Value**
Factors supporting higher recovery: clear contract specifying scope and quality; comprehensive documentation of defects; expert assessments confirming substandard work; contractor's pattern of similar complaints; and strong evidence of contractor's misrepresentations.
Factors potentially reducing recovery: ambiguous contract terms; homeowner changes or interference with work; delayed reporting of problems; lack of documentation; and legitimate disputes about what was agreed upon.
**Settlement Timing**
Many disputes settle after the homeowner sends a formal demand letter demonstrating they are serious about pursuing the claim. Filing complaints with regulatory agencies often prompts settlement discussions. Cases that proceed to court frequently settle before trial once both sides understand the strengths and weaknesses of their positions.
**Contractors' Registration Board Outcomes**
Board complaints can result in: orders requiring contractor to correct work; restitution orders; disciplinary action against contractor's registration; and resolution through Board mediation. Board action can complement private claims and increase settlement leverage.
**Litigation Costs and Considerations**
For smaller disputes, the cost of litigation may exceed recovery. Small claims court (up to $2,500) provides an economical forum. For larger claims, attorney's fees can be significant, though consumer protection claims may allow fee recovery. Consider litigation costs when evaluating settlement offers.
**Non-Monetary Settlement Terms**
Some settlements include: completion of work by contractor under specified supervision; contractor provision of extended warranty; contractor payment of inspection costs; and releases of claims by both parties. Consider what non-monetary terms address your underlying concerns.
Providence Contractor Dispute Resources and Contacts
Providence homeowners have access to numerous resources for assistance with contractor disputes. These organizations provide regulation, complaint processing, legal assistance, and information to help you resolve disputes.
**Rhode Island Contractors' Registration and Licensing Board**
State agency regulating contractor registration and investigating complaints.
Address: 1511 Pontiac Avenue, Building 69-1, Cranston, RI 02920
Phone: (401) 462-9500
Website: crb.ri.gov
Services: Contractor registration verification, complaint investigation, disciplinary actions, and homeowner education about contractor selection.
**Rhode Island Attorney General - Consumer Protection Unit**
State agency investigating deceptive trade practices.
Address: 150 South Main Street, Providence, RI 02903
Phone: (401) 274-4400
Website: riag.ri.gov
Services: Consumer complaint investigation, mediation, enforcement against deceptive practices, and consumer education.
**Providence Department of Inspection and Standards**
City agency responsible for building permits and code enforcement.
Address: Providence City Hall, 25 Dorrance Street, Providence, RI 02903
Phone: (401) 680-8440
Website: providenceri.gov
Services: Building permit information, code inspections, violation reporting, and permit status verification.
**Rhode Island Sixth Division District Court - Small Claims**
Court handling small claims cases up to $2,500.
Address: Garrahy Judicial Complex, 1 Dorrance Plaza, Providence, RI 02903
Phone: (401) 458-5261
Website: courts.ri.gov
Services: Small claims filing and hearings for contractor disputes up to $2,500.
**Rhode Island Legal Services, Inc.**
Nonprofit providing free legal assistance to low-income Rhode Islanders.
Address: 56 Pine Street, Suite 400, Providence, RI 02903
Phone: (401) 274-2652 or (800) 662-5034
Website: rils.org
Services: Legal advice and representation for qualifying low-income homeowners in consumer matters.
**Better Business Bureau of Southern New England**
Consumer complaint mediation and business reliability reporting.
Phone: (508) 652-4800
Website: bbb.org/us/ri
Services: Complaint filing, mediation services, and business reliability information.
**Rhode Island Bar Association Lawyer Referral Service**
Referrals to private attorneys.
Phone: (401) 421-5740
Website: ribar.com
Services: Referrals to construction and consumer protection attorneys. Initial consultations may be available at reduced cost.
**Rhode Island Builders Association**
Trade association for construction industry.
Phone: (401) 438-7400
Website: ribuilders.org
Services: While primarily serving contractors, RIBA can provide information about industry standards and may help resolve disputes involving member contractors.
The Contractor Checkmate
Contract is King
Written agreement? Good. Verbal? Tougher, but texts and emails can help.
Document the Damage
Photos, videos, expert opinions. Every flaw is evidence.
Money Trail Matters
Payments, invoices, change orders… track every dollar.
The Contractor's Legal Nightmare
Many states require contractors to be licensed, and there can be serious penalties for unlicensed work or abandoning a project.
Rhode Island Contractor Disputes Laws
Applicable Laws
- Rhode Island Contractors Registration
- RIGL § 5-65
Small Claims Limit
$5,000
Consumer Protection Agency
Rhode Island CRB
Contractor Combat FAQ
When should I send a demand letter?
After reasonable attempts to resolve the issue directly fail. Give them a chance to fix problems, but don't wait indefinitely.
What if they're unlicensed?
That could be a major advantage. Many states void contracts with unlicensed contractors or allow full refund of payments made.
Can I withhold final payment for incomplete work?
Generally yes, especially if there's a written contract. Document the incomplete items and the amount you're withholding.
What if they filed a mechanic's lien?
You may still have claims against them. Dispute the lien if work wasn't completed satisfactorily. Consider consulting an attorney.
Should I get repair estimates from other contractors?
Yes. Independent estimates document the cost to fix problems and show what proper work should cost.
What about permits they never got?
Unpermitted work creates serious liability. The contractor may be required to obtain permits or undo work at their expense.
Can I recover more than my actual damages?
Often yes. Consumer protection laws may allow double or triple damages, plus attorney fees for contractor fraud or violations.
About FreeDemandLetter
FreeDemandLetter provides free, AI-powered demand letter generation with location-specific legal citations. Our content is reviewed by subject matter specialists and regularly updated to reflect current laws. We help thousands of people resolve disputes effectively—but we're not lawyers, and this isn't legal advice. For complex situations, consult a licensed attorney in your jurisdiction.