Use this utility bill disputes guide to build a clear demand letter for Perth.
Evidence checklist for Perth
Document the facts before sending your demand letter.
- Contracts, invoices, or lease terms
- Photos, screenshots, or inspection reports
- Written communication and timelines
Timeline after sending
Give a firm deadline, track delivery, and be ready to escalate if the other side refuses to respond.
The Utility Dispute Plan
Compare Your Usage
Get 12+ months of bills. Look for usage spikes, rate changes, or unexplained fees.
Request a Meter Test
If usage seems wrong, demand a meter test. Many utilities must provide one free.
Check Rate Changes
Were you switched to a higher rate tier? Did promotional rates expire without notice?
Utilities Are Regulated
Public utility commissions oversee electric, gas, and water companies. You can file formal complaints.
Western Australia Utility Bill Disputes Laws
Applicable Laws
- Energy Coordination Act 1994 (WA)
- Economic Regulation Authority Act
- Code of Conduct
Small Claims Limit
AUD $75,000
Notice Period
21 days
Consumer Protection Agency
Economic Regulation Authority WA
Utility Dispute FAQ
Can they shut off my service during a dispute?
Many states prohibit disconnection while disputes are pending. Check your state's utility regulations.
What if the meter was wrong?
Request a test and bill adjustment. If they refuse, escalate to your public utility commission.
Ready to Dispute Your Utility Bill?
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