Use this warranty claims guide to build a clear demand letter for Gold Coast.
Evidence checklist for Gold Coast
Document the facts before sending your demand letter.- Contracts, invoices, or lease terms
- Photos, screenshots, or inspection reports
- Written communication and timelines
Timeline after sending
Give a firm deadline, track delivery, and be ready to escalate if the other side refuses to respond.The Warranty Claim Playbook
Proof of Purchase
Receipt, order confirmation, registration. Know your purchase date and warranty period.
Document the Defect
Photos, videos, repair attempts. Show exactly what's wrong and when it started.
Review Warranty Terms
Read the actual warranty. Know what's covered, for how long, and what remedies they promise.
Federal Warranty Laws Protect You
The Magnuson-Moss Warranty Act requires manufacturers to honor written warranties. Many states have additional lemon laws for vehicles and appliances.
Queensland Warranty Claims Laws
Applicable Laws
- Australian Consumer Law
- Sale of Goods Act 1896 (Qld)
- Motor Dealers and Chattel Auctioneers Act
Small Claims Limit
AUD $25,000
Consumer Protection Agency
Queensland Office of Fair Trading
Warranty Claim FAQ
What if my warranty just expired?
Some defects trigger implied warranty of merchantability claims even after the written warranty expires. Manufacturing defects that appear early may still be covered.
Can they void my warranty for third-party repairs?
Generally no. The Magnuson-Moss Act prohibits tie-in sales provisions. They can't require you to use only their parts or service.
What's an implied warranty?
Even without a written warranty, products come with an implied promise that they'll work as expected for a reasonable time.
What about extended warranties?
Extended warranties are service contracts with their own terms. Read carefully - they often have exclusions and may require specific procedures.
How many repair attempts before I can demand replacement?
Lemon laws vary by state. Typically 3-4 repair attempts for the same issue, or 30+ days out of service, triggers replacement or refund rights.
Can I sue for a warranty dispute?
Yes. The Magnuson-Moss Act allows you to recover legal fees if you win, making small warranty claims more viable.
What if they claim I caused the damage?
They must prove user abuse or unauthorized modifications. Normal use that reveals a defect is their problem, not yours.
About FreeDemandLetter
FreeDemandLetter provides free, AI-powered demand letter generation with location-specific legal citations. Our content is reviewed by subject matter specialists and regularly updated to reflect current laws. We help thousands of people resolve disputes effectively—but we're not lawyers, and this isn't legal advice. For complex situations, consult a licensed attorney in your jurisdiction.
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