The Consumer Refund Playbook
Receipt is Your Weapon
Proof of purchase, order confirmations, credit card statements. No receipt? Check your email.
Document the Problem
Photos, videos, screenshots of defects or unfulfilled promises. Evidence wins cases.
Paper Trail Everything
Every email, chat, and phone call with customer service. Document their refusals.
Consumer Protection Laws Have Teeth
Many jurisdictions allow recovery of 2-3x damages for willful consumer violations. Know your rights.
Scotland Consumer Refunds Laws
Applicable Laws
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
Small Claims Limit
£5,000
Notice Period
14 days
Consumer Protection Agency
Advice Direct Scotland
Refund Battle FAQ
How long do I have to request a refund?
Varies by location and product type. Most places give 14-30 days for returns, longer for defects.
What if they keep saying no?
A formal demand letter creates a paper trail. Next step: small claims court or consumer protection agency.
Ready to Get Your Refund?
You paid for something you didn't get. Demand your money back.
Generate Your Demand Letter Now