Charleston Landlord Repairs / Habitability Demand Letter

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What is a Landlord Repair Demand Letter?

A landlord repair demand letter is a formal written notice sent to a landlord or property manager requiring them to address maintenance issues, health hazards, or habitability violations in a rental property. This letter invokes the implied warranty of habitability and establishes a documented timeline for repairs.

Key Points:

  • Documents the specific repairs needed with dates
  • Sets a legal deadline based on local tenant protection laws
  • Preserves your right to remedies like rent withholding
  • Required first step before pursuing legal action in most jurisdictions
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Use this landlord repairs / habitability guide to build a clear demand letter for Charleston.

Charleston Tenant Rights: Demanding Landlord Repairs in South Carolina

Charleston's historic architecture and coastal climate create unique challenges for rental property maintenance. From centuries-old downtown residences to modern apartment complexes in Mount Pleasant and West Ashley, tenants throughout the Charleston metropolitan area frequently encounter situations where landlords fail to maintain habitable living conditions. South Carolina law provides important protections for tenants, though the state's approach differs significantly from more tenant-friendly jurisdictions, making it essential for Charleston renters to understand their rights and the proper procedures for compelling necessary repairs.

The South Carolina Residential Landlord and Tenant Act, codified at Title 27, Chapter 40 of the South Carolina Code, establishes the fundamental framework governing the landlord-tenant relationship in the state. This statute creates an implied warranty of habitability in residential leases, requiring landlords to maintain rental properties in a condition fit for human habitation. For Charleston tenants dealing with broken HVAC systems in the humid Lowcountry summer, water intrusion from coastal storms, or pest infestations common to the region, this warranty provides the legal foundation for demanding repairs.

Charleston's housing market presents particular challenges for tenants seeking to enforce repair obligations. The city's popularity as a tourist destination and relocation target has driven rental prices upward, creating competitive market conditions that can make tenants hesitant to assert their rights. However, understanding the legal framework and the proper procedures for documenting problems and requesting repairs empowers tenants to protect their health and safety while maintaining their housing stability.

This comprehensive guide addresses the specific concerns of Charleston-area tenants dealing with landlords who fail to maintain rental properties. We will examine the relevant South Carolina statutes and their practical application, provide step-by-step guidance for documenting problems and requesting repairs, explain the remedies available when landlords remain unresponsive, and identify local resources that can assist Charleston tenants in enforcing their rights. Whether you are renting a carriage house in the French Quarter, an apartment in North Charleston, or a single-family home on James Island, this guide will help you understand your legal options for compelling necessary repairs.

Step-by-Step Guide to Requesting Landlord Repairs in Charleston

Successfully compelling a reluctant Charleston landlord to make necessary repairs requires following proper procedures while building a strong documentation record. The following step-by-step guide walks you through the process from initial problem identification to resolution.

1
Document the Condition Thoroughly

Before contacting your landlord, create comprehensive documentation of the repair issue. Take clear photographs and videos from multiple angles, ensuring images are dated (most smartphones automatically embed date information). For ongoing issues like water leaks or pest infestations, document over multiple days to show the persistent nature of the problem. Write a detailed description of the condition, including when you first noticed it, how it has progressed, and how it affects your ability to use the rental property.

2
Review Your Lease Agreement

Carefully read your lease to understand any specific provisions regarding repair requests, maintenance responsibilities, and notice requirements. Charleston leases often specify how repair requests should be submitted and may designate a particular person or method for reporting maintenance issues. Following lease provisions strengthens your position and demonstrates good faith compliance with your contractual obligations.

3
Submit Written Notice to Your Landlord

South Carolina law requires written notice before most tenant remedies become available. Prepare a written repair request that clearly identifies the problem, its location within the premises, when you first noticed it, and how it affects habitability. Cite your landlord's obligations under Section 27-40-440 of the South Carolina Code. Request that repairs be completed within a reasonable timeframe, specifying 14 days for health and safety issues.

4
Deliver Notice Through Verifiable Methods

Send your written notice via certified mail with return receipt requested to create proof of delivery. Additionally, consider delivering a copy via email if you have a valid email address for your landlord, and hand-delivering a copy with a witness present. Retain copies of everything you send and obtain confirmation of delivery. The date your landlord receives notice triggers the timeline for their response.

5
Allow the Landlord Reasonable Time to Respond

After providing proper notice, give your landlord reasonable time to address the issue. For emergencies affecting health and safety, response should begin within 14 days under South Carolina law. For non-emergency repairs, what constitutes reasonable time depends on the circumstances, but 30 days is generally considered reasonable for non-urgent matters. Continue documenting the condition during this waiting period.

6
Follow Up in Writing If No Response

If your landlord does not respond or begin repairs within a reasonable time, send a follow-up letter referencing your original notice, reiterating the problem, and noting that the landlord has failed to respond. This letter should reference your rights under the SCRLTA and indicate that you will pursue available remedies if the situation is not addressed promptly.

7
Contact Local Code Enforcement

If your landlord remains unresponsive, contact the appropriate code enforcement agency. For properties within the City of Charleston, contact the Department of Housing and Community Development. For properties in North Charleston, Mount Pleasant, or unincorporated Charleston County, contact the respective municipal or county code enforcement office. File a formal complaint requesting an inspection. Code violations documented by government inspectors carry significant weight.

8
Request a Housing Inspection

Request that code enforcement conduct a formal inspection of your rental unit. Be present during the inspection if possible to ensure the inspector sees all problem areas. Obtain copies of any inspection reports and violation notices issued. These official documents provide powerful evidence of the landlord's failure to maintain the property.

9
Consider Remedies Under South Carolina Law

Based on the landlord's response and the severity of the conditions, evaluate your available remedies. These may include seeking actual damages for harm caused by the condition, pursuing rent abatement reflecting the diminished value of the premises, arranging and deducting repairs for certain conditions (with proper procedures), terminating the lease for material noncompliance affecting health and safety, or filing suit in Charleston County Magistrate Court for damages.

10
Consult Legal Resources Before Taking Action

Before exercising any remedy that affects your tenancy, such as terminating the lease or withholding rent, consult with a legal professional or tenant advocacy organization. South Carolina's relatively landlord-friendly legal environment means that procedural errors can result in eviction even when the landlord has clearly breached their obligations. Charleston-area legal aid organizations can provide guidance on your specific situation.

11
Send a Final Demand Letter

If informal resolution efforts fail, send a formal demand letter outlining all repair issues, documenting your previous attempts to resolve the matter, citing applicable law, and stating the specific remedy you seek. Set a clear deadline for response and indicate that you will pursue legal action if the matter is not resolved. This letter creates a final record before litigation.

12
File in Charleston County Magistrate Court If Necessary

For claims up to $7,500, Charleston County Magistrate Court provides an accessible forum for tenant repair disputes. Prepare your case by organizing all documentation, including photographs, correspondence, inspection reports, and evidence of damages. Present your case clearly and professionally, focusing on the landlord's statutory obligations and their failure to comply despite proper notice.

Building Your Case: Essential Evidence for Charleston Repair Disputes

The success of any repair demand depends on thorough documentation that proves both the existence of the problem and the landlord's failure to address it. Charleston tenants should adopt systematic documentation practices from the moment they identify a maintenance issue.

Photographic and Video Evidence
Visual documentation is the most compelling evidence of property conditions. Photograph all repair issues from multiple angles, including close-up shots showing detail and wider shots showing context within the room or structure. For water damage, mold, or pest infestations, take photographs over multiple days to show progression or persistence. Video can be particularly effective for demonstrating issues like water leaks, HVAC malfunction sounds, or pest activity. Ensure all images and videos are dated, either through embedded metadata or by including a newspaper or timestamped document in the frame.

Written Descriptions and Logs
Maintain a detailed written log of the repair issue from the first day you notice it. Record the date and time of observations, specific descriptions of the condition, any symptoms or effects you experience (such as illness from mold exposure or discomfort from HVAC failure), steps you have taken to address the issue, and any communications with the landlord. This contemporaneous log provides a timeline that supports your account and demonstrates the duration and persistence of the problem.

Correspondence Records
Preserve all written communications with your landlord regarding repairs. This includes text messages, emails, letters, and notes from phone conversations. For phone calls, follow up with an email summarizing the conversation. Keep copies of all repair requests you submit and any responses you receive. These records prove that you provided proper notice and that the landlord was aware of the problem.

Lease Agreement and Move-In Documentation
Your lease agreement establishes the contractual obligations between you and your landlord. Retain a complete copy including all attachments and addenda. Move-in inspection reports or condition checklists document the state of the property when your tenancy began, which can be important for distinguishing between pre-existing conditions and damage that occurred during your tenancy.

Code Enforcement Records
If you file a complaint with housing code enforcement, obtain copies of all inspection reports, violation notices, and correspondence. These official documents carry significant evidentiary weight and provide independent verification of the conditions you are reporting. Request copies promptly, as some agencies have limited retention periods for routine inspection files.

Medical Records
If the repair issue has caused health problems, medical records connecting your symptoms to the housing condition can support claims for damages. For example, if you have developed respiratory issues that your doctor attributes to mold exposure, obtain documentation from your healthcare provider. Medical evidence is particularly important for Charleston properties affected by moisture intrusion, which is common in the coastal climate.

Receipts for Related Expenses
Keep receipts for any expenses you incur as a result of the landlord's failure to make repairs. This may include temporary lodging if the unit becomes uninhabitable, portable heating or cooling devices to compensate for HVAC failure, pest control products if the landlord fails to address infestations, cleaning supplies to address mold or water damage, and medical expenses related to conditions caused by the repair issue. These receipts support claims for actual damages.

Witness Information
If other individuals have observed the conditions in your rental unit, obtain their contact information and, if possible, written statements describing what they saw. This may include friends or family who visited your apartment, other tenants in the same building who have experienced similar issues, maintenance workers or contractors who have observed the conditions, or code enforcement inspectors. Third-party observations corroborate your account and can be valuable if the dispute proceeds to court.

Expert Assessments
For complex issues like structural problems, mold contamination, or electrical hazards, professional assessments can provide authoritative documentation. Charleston has numerous licensed contractors, home inspectors, and environmental consultants who can provide written reports on property conditions. While these assessments involve cost, they may be worthwhile for serious conditions affecting health and safety.

Critical Timelines for Charleston Landlord Repair Disputes

Understanding the various timelines and deadlines that apply to landlord repair disputes is essential for Charleston tenants seeking to enforce their rights. Missing deadlines or failing to allow required waiting periods can undermine otherwise valid claims.

Notice Period Requirements Under South Carolina Law
The South Carolina Residential Landlord and Tenant Act establishes specific notice periods that tenants must observe before exercising remedies. For noncompliance affecting health and safety, Section 27-40-610 requires that the landlord be given written notice and a reasonable time to remedy. The statute specifies that for health and safety issues, the landlord must begin efforts to remedy within 14 days of receiving notice. For non-emergency repairs, what constitutes reasonable time depends on the circumstances, but courts generally consider 30 days reasonable for routine maintenance issues.

Emergency Situations Requiring Immediate Action
Some conditions constitute emergencies that pose immediate risks to health and safety. These include gas leaks, electrical hazards, sewage backups, complete loss of heat during cold weather, and serious structural failures. In true emergencies, tenants should first ensure their immediate safety, then contact emergency services if appropriate. While the 14-day notice period still applies for landlord remedies, tenants facing genuine emergencies may need to take immediate protective action and seek reimbursement afterward.

Timeline for Rent Abatement Claims
Tenants seeking rent abatement for diminished habitability should begin documenting the issue and provide written notice as soon as the condition is identified. The abatement period typically runs from when the landlord had notice and reasonable opportunity to cure. Courts calculate abatement based on the time period during which the tenant was deprived of the use and enjoyment of the premises. Prompt notice and documentation are essential to establishing the abatement period.

Code Enforcement Response Times
When tenants file complaints with Charleston-area code enforcement agencies, response times vary depending on the urgency of the issue and agency workload. The City of Charleston typically responds to complaints within 10 to 14 business days for routine issues and faster for urgent matters. Follow up with the agency if you do not receive a response within two weeks. Once violations are cited, landlords are typically given 30 to 60 days to correct the violations, depending on the nature and severity of the issues.

Statute of Limitations for Damage Claims
Tenants seeking to recover damages for landlord noncompliance must file suit within the applicable statute of limitations. For breach of the lease agreement, South Carolina's three-year statute of limitations for contract claims applies. For claims based on the landlord's statutory duties under the SCRLTA, the three-year period under Section 15-3-530 governs. Tenants should not wait until near the deadline, as evidence becomes stale and witnesses' memories fade.

Security Deposit Return Timeline
While not directly related to repairs, the security deposit return timeline is relevant because landlords may attempt to use deposits to pay for repairs that were actually the landlord's responsibility. Under Section 27-40-410, landlords must return security deposits within 30 days after the tenant moves out and delivers possession. If the landlord claims deductions for damages, they must provide an itemized statement. Tenants who dispute improper deductions should respond promptly in writing.

Lease Termination Notice Requirements
If conditions become so severe that the tenant is entitled to terminate the lease under Section 27-40-630, the tenant must provide written notice and allow the landlord reasonable opportunity to remedy the breach before termination becomes effective. The termination is not effective until 30 days after the landlord receives written notice if the landlord fails to remedy the condition within 14 days. Tenants considering lease termination should consult legal resources before acting.

Court Filing and Response Deadlines
If you file a complaint in Charleston County Magistrate Court, the defendant landlord will be served with a summons requiring a response within a specified period. Court dates are typically set 30 to 60 days after filing. Be prepared to appear on the scheduled date, as failure to appear may result in dismissal of your case. If the landlord files a counterclaim or cross-complaint, you will need to respond within the time specified in the court rules.

Common Mistakes Charleston Tenants Make in Repair Disputes

Charleston tenants pursuing repair claims against landlords frequently make avoidable mistakes that weaken their legal positions or eliminate available remedies. Understanding these common pitfalls can help you navigate the dispute resolution process more effectively.

Withholding Rent Without Authorization
Perhaps the most common and dangerous mistake Charleston tenants make is unilaterally withholding rent to pressure landlords into making repairs. South Carolina law explicitly prohibits this remedy except under very limited circumstances and with proper procedures. Section 27-40-640 makes clear that tenants may not withhold rent for landlord noncompliance without court authorization. Tenants who stop paying rent without following proper legal procedures risk eviction, even when the landlord has clearly failed to maintain the property. The landlord's breach does not excuse the tenant's obligation to pay rent.

Failing to Provide Written Notice
South Carolina law requires written notice before most tenant remedies become available. Verbal complaints, no matter how frequent or emphatic, do not satisfy the statutory notice requirement. Tenants who fail to provide written notice of repair needs may find that their claims are dismissed because they did not follow proper procedure. Always submit repair requests in writing and retain proof of delivery.

Not Keeping Copies of Communications
Many tenants fail to retain copies of their repair requests and the landlord's responses. When disputes reach court, the tenant's word against the landlord's is often insufficient to prove that proper notice was given. Keep copies of everything, including text messages, emails, letters, and notes from phone conversations. This documentation may be essential to proving your case.

Making Repairs and Expecting Reimbursement Without Authorization
Some tenants make repairs themselves and then demand reimbursement from the landlord. South Carolina law does not automatically entitle tenants to reimbursement for self-help repairs. While Section 27-40-640 provides for certain remedies when essential services are interrupted, the statute requires specific procedures including written notice and reasonable time for the landlord to respond. Tenants who make repairs without following proper procedures may not be able to recover their costs.

Abandoning the Property Prematurely
Tenants frustrated with repair issues sometimes simply move out before their lease expires, assuming that the landlord's breach excuses their obligations. Unless the tenant follows proper procedures for lease termination under Section 27-40-630, including written notice and an opportunity for the landlord to cure, the tenant remains liable for rent through the end of the lease term. Improper abandonment can result in the tenant owing substantial damages.

Failing to Document Conditions Adequately
Insufficient documentation is a frequent problem. Tenants may have legitimate repair claims but lack the photographic evidence, written records, and witness testimony needed to prove their case. Begin documenting from the first day you notice a problem and continue documenting until the issue is resolved. The tenant bears the burden of proof, and inadequate documentation can result in an unsuccessful claim.

Not Reporting Conditions to Code Enforcement
Many tenants fail to involve housing code enforcement, missing an opportunity to obtain official documentation of housing code violations. Code enforcement inspections provide independent verification of conditions that can be powerful evidence in legal proceedings. Charleston-area code enforcement agencies can cite violations and compel landlord compliance, providing leverage that may resolve disputes without litigation.

Delaying Action Until the Problem Becomes Severe
Tenants sometimes tolerate deteriorating conditions for extended periods before taking action. This delay can make it more difficult to prove that the landlord had notice and opportunity to cure. It can also result in more extensive damage and greater health impacts. Address repair issues promptly to minimize harm and strengthen your legal position.

Using Rent as Leverage Inappropriately
Some tenants attempt to negotiate repairs by offering to pay rent only if repairs are made. This approach can backfire because it may be characterized as an improper rent withholding rather than good-faith negotiation. Always pay rent as required and pursue repair claims through proper channels. Your obligation to pay rent and the landlord's obligation to make repairs are independent, and failing to pay rent puts you at risk of eviction.

Not Consulting Legal Resources Before Taking Action
South Carolina's landlord-tenant laws are relatively favorable to landlords compared to many other states. Tenants who act without understanding the legal framework may inadvertently waive rights or take actions that undermine their positions. Before exercising any significant remedy, consult with a legal aid organization, tenant advocacy group, or attorney familiar with South Carolina landlord-tenant law.

Frequently Asked Questions About Landlord Repairs in Charleston

Q Can I withhold rent if my Charleston landlord refuses to make repairs?
A

No, South Carolina law does not permit tenants to unilaterally withhold rent for landlord noncompliance. Section 27-40-640 of the South Carolina Code explicitly states that tenants may not withhold rent without court authorization. If you stop paying rent because your landlord refuses to make repairs, you risk eviction regardless of how serious the repair issues may be. Instead, continue paying rent while pursuing other remedies such as code enforcement complaints, seeking rent abatement through the court system, or, in extreme cases, terminating the lease with proper notice.

Q How much time must I give my landlord to make repairs in South Carolina?
A

Under Section 27-40-610 of the South Carolina Residential Landlord and Tenant Act, for conditions affecting health and safety, the landlord must begin efforts to remedy within 14 days of receiving written notice. For non-emergency repairs, the law requires a reasonable time, which depends on the nature of the repair. Courts generally consider 30 days reasonable for routine maintenance issues. The written notice requirement is critical, as verbal complaints do not trigger the statutory timeline.

Q What repairs is my Charleston landlord legally required to make?
A

Under Section 27-40-440 of the South Carolina Code, landlords must maintain rental properties in compliance with all applicable building and housing codes affecting health and safety. Specific requirements include maintaining structural components, plumbing, electrical systems, and heating in reasonable working condition; providing running water and reasonable amounts of hot water; keeping common areas clean and safe; arranging for garbage removal; and providing for pest extermination. Air conditioning is not specifically required by state law, but may be required by your lease or may be considered essential for health during Charleston's hot, humid summers.

Q Can I break my lease if my landlord refuses to make repairs?
A

Yes, under certain circumstances. Section 27-40-630 permits tenants to terminate the rental agreement if the landlord's noncompliance is material and affects health and safety. However, you must follow specific procedures: provide written notice specifying the breach, allow the landlord 14 days to begin remedy, and if the breach is not remedied, the lease terminates 30 days after the landlord received the notice. Improper termination can leave you liable for rent through the end of the lease term, so consult legal resources before taking this step.

Q How do I file a housing code complaint in Charleston?
A

For properties within the City of Charleston, contact the Department of Housing and Community Development to file a housing code complaint. For properties in North Charleston, contact their Code Enforcement division. For properties in Mount Pleasant, contact their Building and Codes Department. For properties in unincorporated Charleston County, contact Charleston County Code Enforcement. Complaints can typically be filed online, by phone, or in person. Provide your address, a description of the violations, and your contact information. Request an inspection and follow up if you do not receive a response within two weeks.

Q Can my landlord evict me for complaining about repairs?
A

South Carolina law provides some protection against retaliatory eviction. Section 27-40-910 prohibits landlords from retaliating against tenants who complain to government agencies about code violations, file suit for landlord noncompliance, or organize or join tenant organizations. If a landlord attempts to evict, increase rent, or decrease services within a certain period after the tenant engages in protected activity, the tenant may raise retaliation as a defense. However, this protection is not absolute, and landlords can still evict for legitimate reasons such as nonpayment of rent.

Q What can I do if mold is growing in my Charleston apartment?
A

Mold is a significant concern in Charleston's humid climate. Document the mold thoroughly with photographs, report it to your landlord in writing immediately, and request testing if you suspect toxic mold species. Mold that results from landlord failure to address water intrusion or maintain the property is the landlord's responsibility. If the mold is causing health problems, document your symptoms and medical treatment. File a complaint with code enforcement and consider consulting an attorney if the landlord fails to address the issue. Mold-related claims can be complex and may involve significant damages.

Q Is my landlord required to provide air conditioning in Charleston?
A

South Carolina state law does not specifically require landlords to provide air conditioning. However, many Charleston leases include air conditioning as an amenity, making it a contractual obligation. Additionally, Charleston's extreme summer heat and humidity may make air conditioning necessary for habitability in some circumstances. If your lease promises air conditioning and it fails, you may have claims for breach of contract. Even without a lease provision, extended loss of air conditioning during Charleston's hottest months may constitute a habitability issue, particularly for vulnerable tenants such as the elderly or those with health conditions.

What to Expect When Resolving Repair Disputes with Charleston Landlords

Charleston tenants who pursue repair claims against landlords should have realistic expectations about the resolution process and potential outcomes. Understanding how these disputes typically resolve can help you make informed decisions about how to proceed.

Most repair disputes are resolved through direct communication with the landlord after proper notice is provided. When tenants document problems thoroughly, submit formal written repair requests, and demonstrate knowledge of their legal rights, many landlords will make necessary repairs to avoid further escalation. The typical timeline for resolution through direct negotiation is two to six weeks from the initial written notice, depending on the complexity of the repairs needed.

Code enforcement involvement can be an effective catalyst for repair completion. When housing inspectors cite violations and issue compliance orders, landlords face potential fines and other enforcement actions if they fail to make corrections. Many Charleston landlords will prioritize repairs once code enforcement becomes involved. The code enforcement process typically takes four to eight weeks from initial complaint to resolution, though complex or disputed violations may take longer.

For disputes that cannot be resolved through negotiation or code enforcement, Charleston County Magistrate Court provides a forum for tenant claims up to $7,500. Court proceedings typically take 60 to 90 days from filing to trial. Tenants who present clear documentation of landlord noncompliance and proper notice are generally successful in obtaining judgments for rent abatement and damages. However, collecting on judgments against uncooperative landlords may require additional effort.

The amounts recovered in repair disputes vary widely depending on the nature and duration of the conditions. Rent abatement is typically calculated as a percentage of rent reflecting the diminished value of the premises during the period of noncompliance. For example, if a tenant was unable to use one bedroom of a three-bedroom apartment due to water damage, a court might award abatement of one-third of the rent for the affected period. Additional damages may be recovered for personal property damage, medical expenses, and temporary housing costs.

Some repair disputes result in lease termination rather than monetary recovery. When conditions are severe enough to justify termination under Section 27-40-630, tenants may recover their security deposit, prepaid rent, and moving expenses, but their primary remedy is release from the lease obligation. This outcome may be appropriate when the landlord is clearly unwilling or unable to maintain the property and the tenant wishes to relocate.

Tenants should be prepared for the possibility that landlords will raise defenses and counterclaims. Common landlord defenses include claims that the tenant caused the damage, that the tenant failed to provide proper notice, or that the conditions were not as severe as claimed. Landlords may also file counterclaims for unpaid rent, lease violations, or property damage. Strong documentation is essential to overcoming these defenses.

Legal representation can improve outcomes in complex disputes, particularly those involving significant damages, health impacts, or retaliation claims. Charleston-area legal aid organizations provide free assistance to qualifying tenants, and some private attorneys handle landlord-tenant matters on contingency or reduced fee arrangements. For claims with potential for substantial recovery, professional representation may be worthwhile.

Taking Action: Next Steps for Charleston Tenants with Repair Issues

Charleston tenants facing repair issues should take prompt, organized action to protect their rights and their housing. The following steps provide a practical roadmap for addressing landlord repair failures.

Step 1: Document Everything Starting Today

Begin creating a comprehensive record of the repair issue. Take photographs and videos of the conditions, noting the date of each. Write a detailed description of the problem, when you first noticed it, and how it affects your ability to use the rental property. Continue documenting throughout the resolution process.

Step 2: Review Your Lease Agreement

Carefully read your lease to understand any provisions regarding maintenance, repair requests, and notice requirements. Note any specific procedures for reporting maintenance issues. Understanding your lease helps you comply with its terms while asserting your rights under South Carolina law.

Step 3: Submit a Written Repair Request

Prepare a written repair request clearly describing the problem and requesting that it be remedied within 14 days for health and safety issues or a reasonable time for non-emergency matters. Send the request via certified mail with return receipt requested, and keep copies of everything.

Step 4: Follow Up If No Response

If your landlord does not respond within the specified time, send a follow-up letter referencing your original request and indicating that you will pursue available remedies if the matter is not addressed. Continue documenting the conditions and any health or property impacts.

Step 5: Contact Code Enforcement

File a complaint with the appropriate code enforcement agency for your location. Request an inspection and obtain copies of any violation notices or inspection reports. Code enforcement involvement often prompts landlord action and provides official documentation for potential legal proceedings.

Step 6: Evaluate Your Options

Based on the landlord's response and the severity of the conditions, consider your available options: continuing to negotiate, seeking rent abatement through court, terminating the lease with proper notice, or filing suit for damages. Consult legal resources before taking any action that affects your tenancy.

Step 7: Consult Legal Resources

Contact South Carolina Legal Aid, the Charleston County Bar Lawyer Referral Service, or a private attorney to discuss your situation. Many legal aid organizations offer free consultations for tenants with housing issues. Understanding your legal options helps you make informed decisions.

Step 8: Send a Formal Demand Letter

If informal resolution efforts fail, send a formal demand letter citing applicable South Carolina law, documenting your previous attempts to resolve the matter, and stating the specific relief you seek. Set a clear deadline and indicate that you will pursue legal action if the matter is not resolved.

Step 9: File in Court If Necessary

For claims up to $7,500, Charleston County Magistrate Court provides an accessible forum for tenant repair disputes. Prepare your case by organizing all documentation, and present your evidence clearly and professionally. Be prepared to appear on your court date.

Step 10: Continue Paying Rent Throughout the Process

Regardless of the landlord's failures, continue paying rent as required by your lease. South Carolina law does not permit tenants to withhold rent without court authorization, and nonpayment puts you at risk of eviction. Your obligation to pay rent and your claims against the landlord are separate matters.

Charleston Resources for Landlord-Tenant Repair Disputes

Charleston tenants dealing with repair issues have access to numerous local, state, and federal resources that can provide assistance, information, and enforcement support.

City of Charleston Housing Code Enforcement
For properties within Charleston city limits, the Department of Housing and Community Development handles housing code complaints. They can inspect rental properties and cite violations that landlords must correct. Contact: City of Charleston, Department of Housing and Community Development; Phone: (843) 724-3765.

Charleston County Code Enforcement
For properties in unincorporated Charleston County, the county code enforcement office handles complaints. Contact: Charleston County Building Inspection Services; Phone: (843) 202-6930.

North Charleston Code Enforcement
For properties within North Charleston city limits. Contact: City of North Charleston Code Enforcement; Phone: (843) 740-2540.

Mount Pleasant Code Enforcement
For properties within Mount Pleasant. Contact: Town of Mount Pleasant Building Department; Phone: (843) 884-8517.

Charleston County Magistrate Court
For small claims up to $7,500. Multiple magistrate courthouses serve Charleston County. Contact the Charleston County Clerk of Court for filing locations and procedures. Phone: (843) 958-5000.

South Carolina Legal Aid
Provides free legal assistance to qualifying low-income tenants. Services include advice, representation, and housing advocacy. Phone: 1-888-346-5592; Website: sclegal.org

Charleston Pro Bono Legal Services
Coordinates pro bono legal assistance for Charleston-area residents who cannot afford attorneys. Contact: Charleston County Bar Association; Phone: (843) 722-6155.

South Carolina Department of Consumer Affairs
Handles complaints about unfair business practices, including some landlord-tenant issues. Contact: (803) 734-4200; Toll-free: 1-800-922-1594; Website: consumer.sc.gov

Charleston Trident Association of Realtors
May be able to assist with disputes involving property management companies that are members of the association. Website: charlestonrealtors.com

HUD Fair Housing Complaint Line
For complaints involving housing discrimination. Phone: 1-800-669-9777; Website: hud.gov/fairhousing

Charleston Area Justice Ministry
Faith-based organization that advocates for housing justice and tenant rights in the Charleston area. Website: cajmsc.org

The Tenant Rights Playbook

Document Everything

Photos, videos, dates. Every leak, every broken fixture, every hazard. Evidence is power.

Written Requests Matter

Verbal requests don't count. Emails, texts, certified letters. Create a paper trail.

Know the Deadlines

Most places give landlords 14-30 days for non-emergency repairs. Emergencies? 24-48 hours.

Repair Demand FAQ

What repairs must my landlord make?

Plumbing, heating, electrical, structural issues, pest control, and anything affecting health/safety.

Can I withhold rent?

Some places allow it for serious issues. Check your local laws first - do it wrong and you could face eviction.

How long does my landlord have to make repairs?

Emergency repairs (no heat, flooding) typically require 24-48 hours. Non-emergency repairs usually allow 14-30 days depending on your location.

Can I hire someone and deduct from rent?

Many jurisdictions allow 'repair and deduct' for urgent issues after proper notice. The cost must be reasonable and the repair necessary.

What if the problem makes my unit uninhabitable?

You may be entitled to rent reduction, temporary housing costs, or the right to break your lease without penalty.

Do I need to let my landlord in for repairs?

Yes, but they must give proper notice (usually 24-48 hours) except for genuine emergencies. You can request repairs during reasonable hours.

Can I be evicted for complaining about repairs?

Retaliation for requesting repairs is illegal in most places. Document everything and know your state's anti-retaliation protections.

About FreeDemandLetter

FreeDemandLetter provides free, AI-powered demand letter generation with location-specific legal citations. Our content is reviewed by subject matter specialists and regularly updated to reflect current laws. We help thousands of people resolve disputes effectively—but we're not lawyers, and this isn't legal advice. For complex situations, consult a licensed attorney in your jurisdiction.

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Legal Information Verified: January 2026. Sources include official state statutes and government consumer protection agencies. Laws change—verify current requirements with official sources for your jurisdiction.