Consumer Refunds FAQs
Common questions about consumer refunds demand letters.
Frequently Asked Questions
How long do I have to request a refund?
Most retailers have 15-90 day return windows, but your rights may extend longer under state consumer protection laws. Check your receipt and the store policy.
Can I get a refund without a receipt?
Many stores can look up purchases with a credit card. Even without proof, you may still have rights under implied warranty laws.
What if the store says the item is non-refundable?
Non-refundable policies may not apply to defective products. Consumer protection laws often override store policies for faulty goods.
Should I dispute with my credit card first?
You can pursue both simultaneously. A chargeback protects your money while you negotiate directly with the merchant.
How do I document a defective product?
Take photos/videos of the defect, save all packaging, keep receipts, and document any communications with customer service.
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